Refund policy

Return & Refund Policy

Thank you for choosing DS Audio. We are dedicated to delivering the highest quality in-ear monitors and professional audio gear for musicians and performers. Please review our return and refund policy below carefully before making a purchase.

1. Custom Products (Custom In-Ear Monitors)

Because custom in-ear monitors (CIEMs) are tailored specifically to your unique ear canal dimensions and customized design specifications (including shell colors, faceplate materials, artwork/engravings, and driver configurations), custom products are made to order and non-refundable. Standard 7-day right-of-withdrawal or statutory cooling-off periods do not apply once production begins.

Order Confirmation & Cancellation

  • Once payment is completed and your ear impressions are confirmed/received, your order enters the production schedule.

  • Once production has commenced, orders cannot be canceled, altered, or refunded.

Fit Guarantee (14-Day Coverage)

  • If you experience discomfort or loss of acoustic seal within 14 days of receiving your custom monitors, DS Audio offers complimentary refit services to adjust the shell fit.

  • Please contact our team to evaluate whether minor shell modifications or updated ear impressions are required.

Defective Custom Items

  • If you receive a custom monitor with a major manufacturing defect (such as driver failure, severe physical cosmetic flaws upon arrival, or damaged cables), please contact us with photos/videos within 7 days of delivery.

  • We will repair, replace, or remake the defective parts free of charge after approval.

2. Universal Products & Audio Cables

For non-customized stock items, universal-fit IEMs, upgrade cables, and accessories, the following policies apply:

7-Day Inspection Period

  • You are entitled to a 7-day inspection period starting from the date of product delivery.

  • Please note: The inspection period is not a trial period. Returned items must be in brand-new, unopened, and unused condition, complete with all original packaging, included accessories, promotional items, and original retail boxes.

Non-Returnable Conditions

Returns or exchanges will not be accepted under the following circumstances:

  • Requests made after the 7-day inspection period has expired.

  • Products showing signs of use, missing ear tips/accessories, damaged packaging, moisture exposure, or unauthorized disassembly/modification.

  • Personal Hygiene Items: Unsealed personal hygiene accessories (such as eartips and cleaning tools) cannot be returned or exchanged once opened.

3. Refund Process & Notice

Submitting a Refund Request

  • For eligible returns, please submit a request via our website's Contact Us page or through our official customer service channels. Please provide your Order Number and the reason for return.

Refund Timeline & Methods

  • Credit Card Payments: Refunds will be processed back to the original payment card within 5 to 7 business days after we receive and inspect the returned goods. Actual crediting dates depend on your card issuer's billing cycle.

  • Bank / Wire Transfers: Please provide the purchaser's bank account details. Refunds will be issued to your designated account within 7 to 10 business days. (For non-defective returns, processing or transaction fees will be deducted from the final refund amount.)

4. Warranty & After-Sales Repair

The Return & Refund Policy applies primarily to brand-new products and initial fit conditions upon delivery. If your product exceeds the return eligibility period but remains within its active warranty period, please refer to our [Warranty & Policy] page or contact the DS Audio team directly for diagnostic and repair services.

5. Contact Us

If you have any questions regarding our Return & Refund Policy or require customer support, please contact us Email: dsaudioofficial@gmail.com